Not knowing this, we went into the UPS Store to ask for clarification and explanations (since we live in the area and this location would be convenient for future deliveries), only to be met with a hostile reaction from the employee. He (Mike) was completely unprofessional and rude, and never offered an explanation other than they are independently owned and do things their own way.
This place has the WORST customer service I have ever dealt with. We were expecting a very important package (photography equipment for a wedding this weekend) to be picked up at this location. We've done this many times at different UPS stores across the state (mainly Kalamazoo, but others depending on wedding location); always with no issues. This store refused our package because we did not call ahead, even though no where on the shipping website does it say that a customer has to call the UPS Store to notify them of an upcoming delivery, and the delivery was made today.
I have been doing business with this Store for 14 years always ready to help with all my projects. Very good at what they do. Did the best business cards I have ever seen. I get compliments on them all the time
Mike and Rob are always very helpful when I come in to ship things out. There have been several times I've come in with multiple boxes all going to different locations and they've been very understanding and patient. Great service. I would definitely recommend stopping in for all your shipping needs.
Save yourself the headache and have your packages routed anywhere but this place, unless you enjoy someone treating you like garbage.
Mike was very helpful in getting our business consultant our new employee handbooks! He went above and beyond for her and she still raves about it. Great customer service and attention to detail, way to go Mike!
UPS (the actual shipping company, not this UPS Store) and the UPS distribution center were very helpful in getting our package tracked down (in route back to California) and rerouted the truck so we could get our package. The driver of the UPS truck explained the situation very kindly and was very helpful. Luckily, we have our package in hand and crisis averted, but no thanks to the UPS Store of Coldwater.
Walked in the store with a question and Mike instantly picked a fight with us. Had a package to be delivered and they sent it back to the sender. Because, in his words, "it's not his job to hold our package at his store." And even though UPS had a tracking number to ship it to this store and hold it for my pick up, he said no. Not his job.
The Ups Store is a US Finance company based in Coldwater, Michigan. The Ups Store is located at 352 S Willowbrook Rd Ste A, Coldwater, MI 49036, USA.
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